COVID 19 Policy - Tresses Excel

Covid-19

Covid-19 Policy

Standard Operating Procedure 1–COVID-19

This document is aimed to support Tresses Excel on its re-opening during the COVID-19 outbreak.
The aim is to consistently update and adhere to the health & sanitation rules and regulations of the.

UK GOVERNMENT

These guidelines are in compliance with the laws of the UK government. It is also advisable to observe the World Health Organization (WHO) website for additional information.

HEALTH AND SANITATION LAWS AND REGULATIONS

Familiarize yourself with new laws and regulations from relevant professional bodiesE (LA weave)
Identify and structure practices and policies that will need to be adjusted according to the result of any new health & sanitation rules and regulations
Implement employee CPD courses on new health & sanitation rules and regulations

RE- OPENING AND PHASE- IN APPROACH TO TRESSES EXCEL

Create essential changes to employee scheduling patterns where staff members are grouped together according to salon location. That in the event of COVID-19 diagnosis or symptoms not all staff members need to be quarantined at the same time

Create social distancing standards for employees in communal staff areas such as offices, break rooms, washrooms/restrooms and lunch areas

1 Create essential changes to employee scheduling patterns taking into consideration the following aspects: A. Employees who travel by public transport B. Employees who travel in private transport

Create social distancing standards for clients in communal client areas such as reception area, changing room, washrooms/restrooms and treatment classrooms
Create social distancing standards for entire salon.
Amend job description of employees to adhere to new health & sanitation rules and regulations.
Determine how the new health & sanitation rules and regulations will be monitored from employees.
Identify a protocol for employees to recognize symptoms when a client or fellow colleague becomes ill or presents signs of illness.
Implement all new health & sanitation rules and regulations before reopening Tresses Excel

HEALTH AND SANITATION TRAINING FOR EMPLOYEES

Update and implement new sanitation rules and regulations
Implement no touch greeting policies
Schedule trainings on cleaning, disinfecting and sterilizing such as A) Hand washing practices 60 seconds long B) Correct use of PPE C) Correct use of disinfectants for various surfaces, workstations, equipment and in general of all salon & spa facilities D) Correct use of sterilizations methods of instruments / tools E) Training in correct procedures of waste removal F) Create sanitation “check-in training” for employees G) Provide training on tactful screening questions

PROTOCOL ON ENTERING SALONS

Implement sanitation “check-in training” for clients and employees
Ensure visible information on hygiene and safety procedures / instructions are placed at entrance and exit areas of the salon
Ensure COVID 19 awareness signage is distributed throughout the salons
Automated hand sanitizer dispenser must be provided at the entrance to the salon & spas in every washroom and at various points throughout the salons (Sanitizer to be 70% isopropyl alcohol based)
Temperature screener check on all employees and clients before entering the salon or spa
Implement no touch greeting policies.
Entrance door if possible propped opened • Door handles and Everyday objects such as stair railings to be constantly disinfected
Meter marker, barrier tape or floor marking to ensure social distances are kept according to local governments requirements throughout the salon
Maximum number of people entering salon at entrance

SCREENING QUESTIONS

Client or employee did not have contact with anyone diagnosed with COVID 19 or who was sick and quarantined in the last 14 days.
Client or employee did not have a new dry cough, difficulty in breathing or loss of taste/smell in the last 14 days
Client or employee was not in contact with anyone with the above symptoms the last 14 days
Client or employee does not have fever or has fever over 37.4 C

RECEPTION AREA

Evaluate seating areas to meet requirements of social distancing
Clean and disinfect high touch areas constantly: door handles, light switches, telephones, screens, keyboards, pens and guest / staff and client lockers
Remove all unnecessary objects (i.e. shared magazines)
Remove salon brochures, treatment menus and offer them digital or on no touch digital version
Treatment bookings to be scheduled via telephone, email, whatsapp. If onsite bookings are made to be handled by one member of staff
Staff members must always adhere to social distancing between each other and to clients
Implement contactless payment options when available
No beverages to be served

RETAIL AREA

CLIENTS

All clients sign a treatment consent form. See example • By signing this declaration, the undersigned acknowledges that there is still a risk of Covid19 contamination despite compliance with and implementation of the relevant hygiene regulations and relevant protection concepts in the context of cosmetic treatment. Against this background, the cosmetic treatment is expressly carried out at the request and risk of the undersigned. Any responsibility of the service provider or persons for which the cosmetics service provider is responsible is excluded to the extent permitted by law. Date, place signature

STAFF

Ensure staff members wear a newly cleaned uniform top each day. Additional tops may be required. The tops should be washed at 60 degree or higher wash. Staff should also wear newly clean trousers each day
Each staff member is to wash their hands for 20 seconds with hot water and soap on arrival into the salon and before greeting a new client and starting their service. If the staff member walks away from the client and touches anything in the salon they are to spray their hands with sanitizer before touching the clients head again. It is not possible to wear protective gloves while carrying out the service so regular and ostensible hand washing and sanitising is required.
Staff must not greet clients with a hug or by touching them.
During the consult, the staff member should talk with the client via the mirror, not face to face.
If the client is wearing a mask and does not take it off, the staff member must continue to wear the mask throughout the service.
If the client gives express permission, the staff member can remove their mask while carrying out the service, as they are not face to face with the client. However, it is mandatory to wear both a mask, protective eyewear and a disposable apron while cutting hair or having any face to face contact with clients.
Staff members must at all times be aware and set an example of social distancing to clients
Clean towels to be used between EVERY client. Ideally use disposable towels/couch roll covers on chairs during this time.
Staff are to put on gloves to clean down the station after the service is finished. When touching anything the client has brought from home or a shop, ensure that these items are removed and placed in a bin directly.
Staff are allowed to have a personal water bottle within their personal work space, but should not have any other personal items.
Staff can use their own phone, but are encouraged to do so in the staff area, and not around clients. It is important to clean the phone down regularly.

SALON

Hand sanitizer dispenser to be mounted at the hand basin
Anti-bacterial hand soap to be available at the hand basin
Paper towels to be made available for drying of the hands
Use of the hand basin must be managed at the discretion of the salon manager (social distancing)
Use elbow to open taps
Stylist to demonstrate sanitisation of their hands in front of the client before commencing a treatment
The entire workstation must be thoroughly cleaned before and after each client, including the floor
All general hygiene and sterilizing procedures will continue and be strongly supervised by all staff members
The Client is not required to wear a mask during their service while seated, but is asked to wear one while their hair is being cut and styled and they are paying for their service and during any face to face consultation.
Where possible use disposable implements
Sealable wastepaper bins and sharps containers are compulsory in the treatment room
Wear gloves when handling waste. Avoid touching waste.
Empty waste bins regularly (especially at hand basins)
Appropriate hygiene disinfectants to be used before and after each service

SANITATION AND STERILIZING IMPLEMENTS

Mix all disinfectants according to the manufacturer`s directions
Wear gloves during sanitation / sterilization procedures to prevent contamination and to protect skin from strong chemicals
Use hand sanitizer and wait until it is dry before putting on gloves
Wash and disinfect all brushes and other non-disposables
Wash implements thoroughly with antibacterial soap and dry them off first before placing in the disinfectant
Ensure that all implements remain in the disinfectant liquid for the correct amount of time. Do not leave implements in longer than recommended time from manufacturer
Change the disinfectant to comply with manufacturer’s directions. Record details and date in logbook
Remove gloves in the correct glove removal protocol turning glove inside out as it is removed. Do not touch outside of gloves. Dispose of in sealable bins
Clean all containers and wipe down product containers with a disinfectant daily BATHROOMS
Clean and disinfect high touch areas such as door handles, light switches, sinks, toilet seats, toilet handles, toilet paper dispensers and hand paper dispensers

GENERAL PROCEDURES

Keep the area you are working in well ventilated
Avoid close contact with people who are sick
If staff members do not feel well, do not come to salon
Avoid touching your eyes, nose, and mouth
Wash hands frequently for at least 20 seconds
Cough or sneeze into a tissue, then throw the tissue into a sealable bin
Ensure that the salon or spa is fully stocked with antiseptic, disinfectant spray and PPE supplies
Identify ways to visibly promote sanitation/cleaning activities (i.e. door hangers noting that sanitation is in progress, cards highlighting how often a space is sanitized, post confirmation that equipment has been cleaned between each use, etc)
Refill soap dispensers and disposable towels and pay attention to having sufficient supplies • Refill hand sanitizers and disinfectants regularly
Check regularly supply of personal protective stock

EMERGENCY PROCEEDURES

If Covid-19 symptoms are suspected, go to the UK’s COVID 19 website – send the employee or client home so that he/she can call his/her doctor & get medical care and a test. Encourage self-isolation
The employee or client should not go directly to the doctor’s consulting rooms as the employee or client can risk exposing other patients to Covid-19
In the case of severe symptoms, if an employee or client is feeling very ill and needs care immediately, call an ambulance on 999 or call NHS 111 for further advice. Immediately ensure all staff put on full PPE if a client or staff member begins to display symptoms and isolate this person until they are removed from the premises.

INTERNAL COMMUNICATIONS

Print and post new sanitation guidelines
Communicate with employees about the reopening strategy
Communicate with employees about new internal employee policies or role changes
Communicate with employee’s new sanitation duties
Set up a process to gather feedback from employees and clients during a minimum of the first four weeks of reopening to identify areas that need to be adjusted or revisited.
Inform vulnerable employees of their rights and protection during COVID 19